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Welcome to the Support Center for NorChill Cooler Bags. From this page you can learn about our warranty, register your warranty, file a warranty repair request, launch our dynamic support center and access other online resources. Please choose from the tabs below to get started exploring all the services that come free of charge with your purchase. For Wholesale Support for OEMs, distributors, dealers, & retailers Click Here.
We welcome your comments and suggestions and hope you'll provide us with an opportunity to exceed your expectations. Our goal is to provide you, our customer, with the best products available, and a service experience that is second to none. The more information you provide us up front, the more diligent we can be in finding a resolution or assisting in your request. We will make every effort to respond to all inquiries within the same business day.
For matters of an urgent nature, please contact us at 1-888-766-7276, during normal business hours.
Use the link above to register your product warranty, download a product manual, or share your feature suggestions with us. If you can't find what you're looking for self help tools you can create a priority service ticket for you. Need instant help, try the chat button within the portal.
Use the link above to search our Knowledge Base for frequently asked questions. If you can't find what you're looking for in the Knowledge Base, create your own topic and discuss problems or ask questions about Norchill products.
You've just purchased a product designed to outlast your outdoor adventures. Now protect it by registering your warranty by clicking here.
Need to file a warranty claim, review the information below, then Click Here.
What do I need to do to be eligible for the NorChill® warranty? First you must complete and submit the registration form. within 15 days of purchase. Then you should print this page, attach it to a copy of the original purchase receipt and keep it in a safe place. You will be required to present a copy of the original purchase receipt to NorChill® if you make a warranty claim. We offer a free storage service for your receipt. Simply upload it to our services when you submit the registration form.
If I submit this form within 15 days of purchase, why do I need to present my original purchase receipt if I want to make a warranty claim? The NorChill® warranty only covers the original purchaser of the product for a period as defined in the Complete Warranty Legal Description below. The original purchase receipt is necessary to match the date of purchase to the previously submitted form. Don't forget, we offer a free storage service for your receipt. Simply upload it to our services when you submit the registration form.
What are my options for getting a replacement product? When requesting warranty service, our representative will give you 2 options for obtaining a replacement? Option 1: After receiving a Return Memo you will need to return the defective item to us (It is recommended you ship the product back to us via UPS, FedEx, or other traceable method to ensure proper delivery). We will repair/replace the item within 2 business days of receipt and return it to you via UPS Ground service. Option 2: Prepay for a replacement via Credit Card and we will ship a replacement immediately. Upon receipt you will have 30 days to return the defective merchandise to us. Upon receipt we will issue you a full credit for the prepaid replacement. (Please Note: if the returned item is deemed have been abused, mistreated or not covered by our warranty policy you will be charged a repair fee.)
Who is eligible for the NorChill® Warranty? The original purchaser of the product from an authorized NorChill® dealer.
How Do Get A Unit Repaired By NorChill® Under Warranty? Warranty service can be initiated by contacting our support staff by submitting a warranty claim form by Click Here.
NorChill® Marine Products, Inc. warrants, to the original purchaser, all products to be free from defects in materials and workmanship for 2 years from the original date of purchase. All products that were purchased with a "-B" designation or "Recertified" carry a 90-Day Limited Warranty.
If the unit fails to perform as described in the products written specifications, due to a defect in materials or workmanship, we will repair it free of charge for parts or labor. The customer, however, is responsible for any costs associated with returning the unit to NorChill®. This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs. NorChill® retains the exclusive right to repair or replace the unit at its sole discretion, and holds this right as the exclusive remedy available to the customer against NorChill® for any defect, malfunction, or non-conformity concerning the product, or for any loss or damage resulting from any other cause whatsoever. NorChill® will respond to all warranty claims within a reasonable time after receipt of the unit from the original purchaser, with such response time not to exceed thirty days without written notification of delay to customer.
A copy of the original sales receipt is required as the proof of purchase for warranty repairs. We will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law. NorChill® goes to great lengths to provide the highest quality products, engineered and manufactured under the most stringent regulations in the world. We therefore reserve the right to make changes or improvements in our products without incurring the obligation to make these changes on equipment.
Warranty service can be initiated by completing an online Warranty Claim Form. ALL returns that are shipped back to us without authorization will be rejected.
Repairs Not Covered Under the Warranty: If upon receipt of the defective unit NorChill® determines that the defect is not covered under the NorChill® Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The map to the right will give you an transit time estimate. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Every item in our store comes with a 100% satisfaction guarantee. If you are not completely satisfied with your order within 15 days of it's arrival, we'll refund your money (less shipping & handling charges) or exchange it for another item. Simply contact customer service through our customer service page for return authorization. If we made a mistake on your order, your return surface shipping will be reimbursed. The returns department requests that we allow 1-2 weeks turn around time for the issuance of credit or for the shipping of an exchange. For your protection, please insure the package for its full value. COD's are not accepted.
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