What do I need to do to be eligible eligible for the NorChill warranty?

First you must complete and submit the registration form within 15 days of purchase.  Then you should print this page, attach it to a copy of the original purchase receipt and keep it in a safe place.  You will be required to present a copy of the original purchase receipt to NorChill if you make a warranty claim.

If I submit this form within 15 days of purchase, why do I need to present my original purchase receipt if I want to make a warranty claim?

The NorChill warranty only covers the original purchaser of the product for a period  as defined in the Complete Warranty Legal Description below.  The original purchase receipt is necessary to match the date of purchase to the previously submitted form.

What are my options for getting a replacement product?

When requesting warranty service, our representative will give you 2 options for obtaining a replacement.

• Option 1:  After receiving a Return Memo you will need to return the defective item to us (It is recommended you ship the product back to us via UPS, FedEx, or other traceable method to ensure proper delivery).  We will repair/replace the item within 2 business days of receipt and return it to you via UPS Ground service. 
   

• Option 2: Prepay for a replacement via Credit Card and we will ship a replacement immediately.  Upon receipt you will have 30 days to return the defective merchandise to us.  Upon receipt we will issue you a full credit for the prepaid replacement.  (Please Note:  if the returned item is deemed have been abused, mistreated or not covered by our warranty policy you will be charged a repair fee.) 

Who is eligible for the NorChill Warranty?

The original purchaser of the product from an authorized NorChill dealer.

How Do Get A Unit Repaired By NorChill Under Warranty?

Warranty service can be initiated by completing an online Warranty Claim Form. 

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 Warranty Quick Facts

A copy of the original sales receipt is required as the proof of purchase for warranty repairs.  Make a copy of the receipt and keep it in a safe place.

The product warranty term varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase.  All products that were purchased with a "-B" designation or "Recertified" carry a 90-Day Limited Warranty.

The warranty covers ONLY the original purchaser of the product from an authorized NorChill Dealer.

You are responsible for any costs associated with returning the unit for repair.

This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs.

NorChill will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law.

If upon receipt of the defective unit NorChill determines that the defect is not covered under the NorChill Limited Warranty, NorChill will contact you about your repair options and associated costs.

Warranty service can be initiated by completing an online Warranty Claim Form.  ALL returns that are shipped back to us without authorization will be rejected.

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 Complete Warranty Legal Description

NorChill Marine Products, Inc. warrants, to the original purchaser, all products to be free from defects in materials and workmanship for 2 years from the original date of purchase. All products that were purchased with a "-B" designation or "Recertified" carry a 90-Day Limited Warranty.

If the unit fails to perform as described in the products written specifications, due to a defect in materials or workmanship, we will repair it free of charge for parts or labor. The customer, however, is responsible for any costs associated with returning the unit to NorChill. This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs. NorChill retains the exclusive right to repair or replace the unit at its sole discretion, and holds this right as the exclusive remedy available to the customer against NorChill for any defect, malfunction, or non-conformity concerning the product, or for any loss or damage resulting from any other cause whatsoever. NorChill will respond to all warranty claims within a reasonable time after receipt of the unit from the original purchaser, with such response time not to exceed thirty days without written notification of delay to customer.

A copy of the original sales receipt is required as the proof of purchase for warranty repairs. If the problems are related to depth readings, please send the transducer along with the unit when sending for repair. We will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law. NorChill goes to great lengths to provide the highest quality products, engineered and manufactured under the most stringent regulations in the world. We therefore reserve the right to make changes or improvements in our products without incurring the obligation to make these changes on equipment.

Warranty service can be initiated by completing an online Warranty Claim Form.  ALL returns that are shipped back to us without authorization will be rejected.

Repairs Not Covered Under the Warranty: If upon receipt of the defective unit NorChill determines that the defect is not covered under the NorChill Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available